Wednesday, May 10, 2006

Guardian Chooses TIBCO Software to Transform Customer Service Experience

PALO ALTO, Calif., May 8 /PRNewswire-FirstCall/ -- TIBCO Software Inc.
(Nasdaq: TIBX) today announced that The Guardian Life Insurance Company of
America (Guardian), the fourth largest mutual life insurance company in the
U.S., selected TIBCO's software to enhance customer experience in its group
insurance business. Guardian will use TIBCO business process management
(BPM) and integration software to streamline processes and increase
business agility to sharpen its customer focus, while enhancing the
enterprise infrastructure required to broaden application integration with
Guardian's service-oriented architecture (SOA).
Guardian and its subsidiaries protect individuals, businesses and their
employees with life, disability, health and dental insurance products, and
provide investors with asset-accumulation products. For its new
client-centric BPM effort, Guardian selected the TIBCO Staffware(R)
offering -- a suite of application modules, such as the TIBCO iProcess(TM)
Engine and TIBCO iProcess(TM) Analytics, built on an open architecture
designed to provide a complete end-to-end process management solution.
Guardian will also be relying on TIBCO's enterprise application integration
suite, Business Works(TM), to enhance interaction among Guardian's
multi-layered technologies and legacy environments, and also to enhance
integration with Guardian's robust SOA. When fully implemented, TIBCO will
enable Guardian to offer its Group clients an enhanced customer experience,
while at the same time improving back office operations.
"We're focused on enhancing our transactional processes to improve the
way we work with customers and bring new products and services to them
faster," said Jaime Sguerra, Guardian's chief technology officer. "With
TIBCO, we gain insight into critical contextual data about our business
processes so we can continuously improve the efficiency and effectiveness
of delivering financial products and services to our customers. We were
particularly impressed with the robust reporting capabilities of TIBCO
iProcess Analytics," added Sguerra.

Insurance stuff:
Insurance Quote, Insurance Renters, Insurance State, Liability Insurance, Life Insurance, Medical Insurance, Mortgage Insurance, Motorcycle Insurance

"Guardian understands the true benefits of adopting innovative
technologies that improve IT and business efficiencies," said John Stopper,
SVP, North America Financial Services, TIBCO Software. "TIBCO's software
will help to empower Guardian's group insurance business for delivering
greater value to customers and positioning its business for future growth."
TIBCO Software Inc. is a leading business integration and process
management software company that enables real-time business. Real-time
business is about helping companies become more cost-effective, more agile
and more efficient. TIBCO has delivered the value of real-time business,
what TIBCO calls The Power of Now(R), to over 2,500 customers around the
world and in a wide variety of industries. For more information on TIBCO's
proven enterprise backbone, business integration, business process
management, and business optimization solutions, TIBCO can be reached at
+1-650-846-1000 or on the Web at TIBCO is headquartered in
Palo Alto, CA.
NOTE: TIBCO, the TIBCO logo, The Power of Now, TIBCO Software,
BusinessWorks, TIBCO iProcess Engine, TIBCO iProcess Analytics and
Staffware are trademarks or registered trademarks of TIBCO Software Inc. in
the United States and/or other countries. All other product and company
names and marks mentioned in this document are the property of their
respective owners and are mentioned for identification purposes only.